Frequently Ask Questions – Find Your Answer Here!!!
1. What is Signature Square or Signature Shawl means?
2. Do you have actual physical store or boutique?
3. Do you open 24/7 (everyday)?
4. Why the colour look vary from the actual product?
5. How do I know latest updates & promotions from Moon Scarves?
6. Can I pay using Cash Deposit through ATM? I don’t have Online Banking.
7. Can I place order through SMS or Whatsapp?
8. Colour that I want is “Out of Stock” will these be re-stock?
9. I received wrong/damage/faulty items, how?
10. I’ve changed my mind, I don’t want the product(s). Can I get refund?
Material & Measurement
11. What type of Fabrics use for Scarves & Shawls?
12. What is different between Korean Voile & Cotton Voile?
13. What is the size of all hijab from Moon Scarves?
14. What is Opacity Level?
Postage & Charges
15. What is your delivery / shipping method?
16. How long does it takes for order to arrive?
17. Does the product price include postage fee?
18. How much does the postage fee charge?
19. How do I track my parcel?
20. When Pos Laju came to shipping address, no one is available, how?
21. Parcel does not arrive / lost in transit, I want refund.
22. Do you charge TAX?
23. Is it safe to do online shopping?
24. Can I skip from creating an account & checkout as guest?