At Moon Scarves your satisfaction & happiness while shopping with us is our priority. Thus, we provide Money Back Guarantee*. Please refer to our REFUND POLICY details.Read More
9. I received wrong/damage/faulty items, how?
At Moon Scarves your satisfaction & happiness while shopping with us is our priority, we are deeply sorry for our mistake :( . Please refer to our EXCHANGE POLICY details.Read More
8. Colour that I want is “Out of Stock” will these be re-stock?
Not all colour will be re-stock, some colours is either limited or on seasonal basis. You may keep youself updated by subscribing to our Newsletter or follow us on social media.Read More
7. Can I place order through SMS or Whatsapp?
Yes you can, but for within Malaysia only. By putting your order through phone means your purchased need to be done manually not through the website. Please bare in mind that we only take effect on yo...Read More
6. Can I pay using Cash Deposit through ATM? I don’t have Online Banking.
Yes you can, but for within Malaysia only. This only for those who DO NOT have facilities such as Credit Card or Online Banking for payment transfer where ATM Cash Deposits is the only options. ByRead More
5. How do I know latest updates & promotions from Moon Scarves?
Simply subscribe to our Newsletter. You may also follow us through social media - Facebook, Instagram, Twitter & BlogRead More
4. Why the colour look vary from the actual product?
We have made the best effort to display the product colour as accurate & as closest possible. However, some smart devices may display slightly different colour, estimated (+-10% ) from the actual ...Read More
3. Do you open 24/7 (everyday)?
Yes, our website is online 24/7 all year round but the "Prince Charming" behind the screen need some handsome sleep :) . If you have any concern please email us via Contact Us link or you can just wha...Read More
2. Do you have actual physical store or boutique?
For the moment we are 100% through online.Read More
1. What is Signature Square or Signature Shawl means?
By adding word "Signature" to square scarf or shawl is referring to unique shape of our scarves that became the main identity of our product & branding images. This unique shape is one of it's kinRead More