21. Parcel does not arrive / lost in transit, I want refund.
Unfortunately we dont do refund for missing / un-reachable item(s) that we have delivered. Pos Laju is the one who is responsible on handling the shipping. You need to get Pos Laju to trace / locate your parcel. In worst scenario we can assist you to make a claim from POS MALAYSIA. The process of refund will take about 3 months.